OPay Customer Satisfaction Journey Takes off with Techmarket Contact Centre Solutions

Project Info

OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in everyday life with a significant presence in Lagos and other parts in Nigeria. Since her entry into the Nigerian market, a lot of users rely on her very often to carry out transactions such as sending and receiving money, paying bills, ordering food and groceries.

 

Challenge

Having a commitment to deliver an exceptional experience for its customers and to create an impact-first work environment. Opay needed a company that could help them deliver this experience without a hitch upon their entry into Nigeria. They reached out to Techmarket and we helped them with the creation of its Customer Experience Centre (contact centre), which took the concept of customer experience and interactive customer service to a new level.

Solution

Techmarket helped Opay achieve its goals by implementing 3CX Contact Centre Solutions. The Solution included: 3CX Server installation, Configuration of 3CX server, Extensions and Workgroups configuration. It also involved the use of Connection and Termination of Telco Equipment, Installation and configuration of 3CX softphones, Application on Agent’s PCs, Systems testing and Commissioning. Techmarket also helped give Opay an on cloud solution which made the service available not only on premise but anywhere they needed to reach their customers.

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