That experience extends beyond the telephone to include email, chat, texting, mobile apps and social media. As a result, it is no longer sufficient to maintain a “call centre” — organizations need multichannel contact centres that enable agents to move seamlessly across these lines of communication.
Techmarket has designed, configured and implemented contact centre solutions for organizations of all sizes and in a wide range of industries. We start by defining the ideal customer experience and how the contact centre will enable that experience. We then help you choose the right contact centre solution to meet those requirements.